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Client-Centred Strategy

You have a vision for the future of your organisation that'll really make a difference in the lives of the people you support, but instead of working on the steps that will take you forward, lack of alignment has people working on a range of ‘urgent’ tasks instead of making progress on the initiatives that will have the greatest impact. 

The foundation of the direction of your organisation is your strategy.  Strategy touches every employee and your clients, and is an actionable way to achieve the difference you are looking to make.  If you want to be a person-centred organisation that collaborates to meet the changing needs of your clients, then your strategy also needs a collaborative approach.

Co-creating your strategy will ensure that you have effectively incorporated the needs of the people you support and provide them with the opportunity to have meaningful input into your strategic direction.   

What is it?

​A client-centred strategy is an organisational strategy that is centred around what the organisation needs to achieve AND what your clients need. It is often co-created with the people that use your services, people with lived experience and other important stakeholders.  It creates alignment in your organisation, provides the focus needed to achieve your goals and develop plans that will move you forward in the right direction. 


  • Key insights from clients and stakeholders

  • Training for your team on best practice strategic planning

  • Strategic planning workshops

  • A strategic plan document along with supporting business plan (or action/initiative plan)


  • Clear understanding of what your clients and important stakeholders truly need from your organisation

  • A clear direction and prioritisation of initiatives that will deliver the biggest impact for your organisation

  • Unified effort towards a common goal, driving increased efficiency

  • Alignment between your board, people and important stakeholders

Case Study
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Creating a Client-Centred Strategy for Moonee Valley Legal Service

After a year of unprecedented change the team at Mooney Valley Legal Services (MVLS), a not for profit organisation that provides legal services within Victoria’s Moonee Valley region, knew that the people that they provide legal services to were at risk of greater disenfranchisement and disadvantage. The team wanted to ensure that they had a strategy that would both meet the needs of their clients and also set a clear strategic direction for the organisation into the future.  More...

Let us customise a program for your organisation

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