Episode #10 - The importance of using feedback to improve your clients' experience

The Innovate For Impact podcast is for leaders in the social sector who want to create a more innovative and impactful organisation.  Each episode is jam packed with tips on how you can deliver more impact, and we bring you stories from other leaders in the sector that are making a difference.

Tracey and Dan are joined by Christine and Diana from Tell Touch, an easy to use feedback tool that is helping aged care organisations to improve their services and create better relationships with their consumers. They discuss the necessity of feedback and the role it plays in improving the experience you deliver to your clients

Here’s a taste of what Dan, Tracey, Christine, and Diana cover in the conversation.

  • Tracey and Dan emphasize the importance of feedback and how you can use it effectively

  • Christine and Diana introduce Tell touch, a digital complaints feedback system, and how it is improving the collation and action of feedback in aged care

  • How they went from working nurses to starting a tech company 

  • The benefits of embracing feedback and creating a person-centric environment.

  • The risks of not dealing with client feedback 

  • How the best organisations are using feedback to fuel their future success


Links from the episode