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1 Hour


The ever-changing world of aged care
service providers

Consumer expectations are changing. They are expecting your organisation to be more transparent and to feel like their needs are understood.  At the same time, leaders are under increasing pressure to conform to the aged care standards and make changes in relation to the outcomes from the royal commission.  For leaders, often it's hard to know where to start and how to best achieve these outcomes.

Across the sector, aged care organisations are moving towards being more ‘ person-centred’, involving consumers and people with lived experience in the design process, rather than having internal staff create the solutions on their behalf.  By adopting this approach these organisations are getting improvements in client satisfaction and better overall organisational performance. 


This approach known as 'Co-Design', is a key method in creating more person-centred organisations that not only make things better for consumers, but help you to ensure you are continually aligning the way you work to the aged care standards.

Our free web class gives you an overview of what Co-Design really is, practical ways it can be applied to the aged care sector and ideas on how you can get started today in your organisation. 

Can you relate to....

You are juggling priorities as you try to respond to all of the requirements brought on by the outcomes of the aged care royal commission

You are looking for practical ways you can further bring the aged care standards to life in your organisation 

You have a service that could be done better or a new idea for a service that would enhance the lives of consumers

You have a team that is coming to you with problems and instead, you'd like them to innovate and change things

If so, Co-Design is an essential capability that will set you up for success into the future

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The Co-Design process starts with firstly defining what you want to achieve and aligning all of your stakeholders towards this common goal. Then, it's about understanding the unique viewpoints of all of your stakeholders, including those with lived experience and consumers.  You then together generate a heap of new ideas and then create quick and low-cost ways to test these solutions to gain feedback from people in the real world. Once you land on an approach that works, its time to implement and then continuously refine those ideas based on consumer feedback.  The end product is a superior consumer experience that meets their needs, which in turn will deliver the organisation the impact results its setting out to achieve. 

The workshop will cover the following;

  • An introduction to the Co-Design methodology and how it can be used in the aged care sector

  • Case studies into how this methodology has been used successfully in this sector 

  • Practical examples of how Co-Design can be applied to your organisation

  • Learning about the basics of key tools and processes

Outcomes for participants;

  • How Co-Design will help you to deliver to the aged care standards

  • How to use Co-Design to improve the lives of your consumers

  • How to Co-Design effectively to capture input from groups such as CALD communities and people living with dementia

  • Skills that will be critical in the sector for the future 


Impacto Consulting are creating a healthier, more inclusive and fairer Australia for all

Tracey Newman & Dan Bentley are consultants that specialise in innovation. Working with aged care providers to innovate and create better services for the people they support, to deliver a bigger social impact.

  • They have trained and worked with 100's of aged care and disibility service providers on how to improve their services and tranform their organisations to thrive in the new world

  • They are regular contributors for Pro Bono Australia on innovation in the sector

Think this sounds like what you need?

Our next web class is on Wed 25th of August, to secure your spot click the button below!