Episode #23 - The value journey maps can provide your organisation
The Innovate For Impact podcast is for leaders in the social sector who want to create a more innovative and impactful organisation. Each episode is jam packed with tips on how you can deliver more impact, and we bring you stories from other leaders in the sector that are making a difference.
In this episode, Tracey and Dan talk about journey mapping and the value it can provide to your organisation when you get to see things through your client's eyes.
Here’s a taste of what Tracey and Dan cover in the conversation:
How journey mapping can benefit your organisation and can help you to see your entire service offering from a strategic point of view.
The different types of journey maps and how to use them. Including the difference between a Journey Map and a Process Map
The process of creating a journey map (Steps, tips, and tools you can use to create them).
Links from the episode