Co-Design Projects

Client expectations are changing. Your clients expect your organisation to be more transparent and they're expecting to feel like their needs are understood. Now more than ever, it's easier for them to tell other potential clients what their experience was like with your organisation, or find another service provider that will meet their needs.

In response to this, organisations are moving towards being more ‘person-centered’, involving their clients or people with lived experience in the design process, rather than having internal staff create the solutions on their behalf. By adopting this approach organisations like yours are getting better client satisfaction and organisational performance.

As experts in co-design, systems thinking, research, evaluation and project management, we work with you to run end-to-end innovation projects that deliver on social impact. 

Our Innovation Process
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Social problems require a specialised skill set to be able to influenced or solved. As experts on innovation for the sector, we have the capability to run end to end innovation projects, from understanding the problem to implementation. We provide and combine all of the essentials skills to make sure you deliver the impact you need.

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We begin by defining the problem and aligning all of our stakeholders on what the real problem is and the benefits of change. We then look at the system that the problem operates in and how to work together on a solution 

  • Root cause analysis

  • Problem framing

  • Strategic and project planning

  • Power Assessment 

  • System mapping

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Next we understand the problem we are trying to solve and build empathy for the people that we support.  Here we involve stakeholders including users, people with lived experience and employees from your organisation.

  • Interviews

  • Workshops

  • Observations

  • Photo journals or diaries

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Once we collect insights from the ‘understand step’, we then summarise that information into easy to understand themes, and we agree on what the challenge is we are aiming to solve. Next, we look to create as many ideas and solutions as possible. The aim is to use creativity and innovation so you have a wide range to choose from.

  • Rapid ‘ideation’

  • Brainstorming

  • Choosing the most desireable ideas

  • Use models to prioritise the most balanced ideas most likely for success for prototyping

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We create a project plan on how to operationalise the concept. Within this stage, there is an element of evaluation and further iteration.

  • Project implementation plan

  • Concept on a page

  • Business case / Proposals

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Now that we have successfully implemented your project, it's important that we continue to measure and refine your concepts, so you can begin to scale your initiatives.

  • Change management

  • Developmental evaluation


Organisations are moving towards being more ‘person centred’, involving their clients or people with lived experience in the design process.  This webinar is for leaders within the social sector who are interested in learning about innovative collaboration tools like Co-Design to help increase their organisation's social impact.

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